› Solutions › OTSSM – OT Service and Security Management

ITSM brought order to IT. We’re bringing it to OT.

IT Service Management (ITSM) gave enterprise IT a common discipline for managing assets, changes, incidents, problems, and services. OT needs its own.

OT Service and Security Management (OTSSM) is a new software discipline for managing the security, resilience, change, configuration, and service lifecycle of industrial operations. It brings the rigor of IT service management into OT - but is built around the realities of production: heterogeneous devices, decades-long asset lifecycles, limited maintenance windows, external service providers, and environments where availability comes first.

AMDT is uniquely positioned to turn OTSSM from a concept into a software class. Few companies understand the operational reality behind that challenge as deeply as us. From the device and its configuration to enterprise-wide risk and governance, we already provide the foundation OTSSM requires.

OT has tools. What it lacks is a management layer.

Industrial organizations have accumulated tools for backup, engineering, asset discovery, cybersecurity, maintenance, ticketing, and compliance. But the processes around them remain fragmented.

Security sees vulnerabilities. Engineering sees configurations. Maintenance sees incidents. IT sees tickets. Management sees risk reports. External service providers make changes. Yet there is rarely one operational system connecting the asset, its current state, what changed, who changed it, what risk it carries, whether it can be recovered, and what happened when something went wrong.

IT solved a similar problem by creating IT Service Management. OT needs the same management discipline - adapted to a world where you cannot simply patch, reboot, replace, or take a production system offline.

Four disciplines.
One operational system.

OTSSM connects four practices that industrial organizations already perform - but too often manage separately. Each answers a different operational question. Together, they create a continuous management cycle around every critical OT asset.

OT Asset Management

Know what you have. Know its state.

Assets, configurations, versions, lifecycle information, backup status, vulnerabilities, ownership, relationships and operational context establish the trusted baseline.

OT Change Management

Control what changes.

Know who changed what, when and why. Compare versions, control access and approvals, validate the result, and maintain the known-good state required for recovery.

OT Incident Management

Restore control when something goes wrong.

Bring together asset context, recent changes, configuration history, vulnerability information, and recoverable versions so teams can understand the incident and restore production faster.

OT Problem Management

Stop the same problem from happening again.

Use historical configuration, change, incident, and asset data to investigate recurring failures, identify patterns, and improve the resilience of the environment over time.

OT Service & Security Management at a glance

Practice	The question it answers	What it includes
OT Asset & Configuration Management	What do we have, where is it, how is it configured, and what state is it in?	A trusted operational record of assets, configurations, versions, lifecycle, backup status, vulnerabilities, and risk context
OT Change Management	What is changing, who is changing it, and can we safely put it into production?	Controlled, traceable change with version comparison, accountability, approvals, validation, and a known-good state
OT Incident Management	What happened, what changed, and how do we restore production safely?	Faster investigation and recovery using asset context, configuration history, recent changes, backup evidence, and recoverable versions
OT Problem Management	Why does this keep happening, and what should we change to prevent it?	Historical data and operational context for root-cause analysis, recurring-problem identification, and continuous resilience improvement

OTSSM starts with
a trusted operational record.

Service management works only when every workflow starts with trusted data. In OT, that means more than an inventory of IP addresses. You need to know the device, its configuration, software and firmware, versions, change history, backup state, vulnerabilities, lifecycle context, and whether a recoverable known-good state exists.

Octoplant establishes that operational records are taken directly from the production systems. Octovision turns it into an enterprise-wide asset, vulnerability, lifecycle, and risk intelligence.

OTSSM builds management processes around that foundation, connecting trusted OT data with the people, workflows, controls, and enterprise systems responsible for keeping production secure and resilient.

From fragmented tools to governed OT operations.

	Today	With OTSSM - OT Service and Security Management
	Asset inventory in spreadsheets and disconnected tools	Trusted asset and configuration context
	Backup managed separately from cybersecurity	Recovery readiness becomes part of security posture
	Vulnerabilities without operational context	Risk connected to actual assets, configurations, and criticality
	Changes made through informal processes	Traceable, controlled change linked to the asset
	Incidents reconstructed through calls and guesswork	Configuration, change, backup, and risk context available together
	Compliance evidence assembled before the audit	Evidence generated through normal operations
	Each plant operates differently	Common governance across sites with local operational execution
	OT data stays inside specialist tools	Trusted OT context available to enterprise workflows and reporting
OTSSM brings fragmented OT processes into one governed operating model - connecting assets, change, recovery, risk, compliance, and enterprise reporting around trusted operational context. The result is greater consistency across sites without taking control away from local teams.

Security and service management
have become the same operational problem.

A configuration change can become a security exposure. A vulnerability can become a maintenance decision. A failed backup can become a business-continuity risk. An external service visit can become an audit question. A production incident can become a regulatory event.

In OT, these are no longer separate conversations.

OTSSM connects security, engineering, maintenance, compliance, and management around the same operational data, so every team works from the same understanding of the asset and its state.

Executive view

For the one who answers to the board.

Turn OT from an unmanaged collection of technical processes into a governed operational discipline. Know where risk sits, whether critical assets are recoverable, how change is controlled, and whether required evidence exists across sites. Give leadership a view of OT resilience that can be measured, governed, and improved.

Operational view

For the one who answers the 3 a.m. call.

When production stops, context matters. What changed? Which version is running? Is there a validated backup? What else is affected? OTSSM brings the answers together so engineers spend less time reconstructing the past and more time restoring production, and then use the evidence to prevent the same failure from happening again.

Make OT resilience governable.

A focused executive briefing on how OTSSM connects production resilience, cybersecurity, compliance, and service management - and what that means for your enterprise OT strategy.

Request an executive briefing

See the foundation in action.

See how Octoplant and Octovision establish the trusted operational data, change control, recovery, and intelligence foundation behind OTSSM, across your entire industrial environment.

Schedule a demo