› Service and Support

The team behind your uptime.

Software protects production only when it's deployed correctly, kept current, and understood by the people who depend on it. AMDT backs Octoplant and Octovision with professional services, training, digital resources, and expert support, helping customers move from implementation to everyday operation and continuous improvement.

From first deployment to the next upgrade, we're here to keep your platform, and your team ready.

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Start on
the right foundation.

From architecture and installation to configuration, commissioning, and rollout, AMDT experts help adapt the platform to your actual production environment.

We bring experience from industrial deployments to help establish reliable processes, avoid common implementation challenges, and accelerate time to value.

Build knowledge
inside your team.

Instructor-led training, eAcademy courses, technical documentation, and the Knowledge Base give administrators and users the skills to operate the platform confidently. From new users to experienced administrators, learning paths help teams build practical expertise they can apply directly in their own environment.

Get expert support
when you need it.

Submit and track support cases through myAMDT and work with teams who understand both the software and the industrial environments behind it. Whether you're troubleshooting an issue or looking for technical guidance, the right expertise is available to help you move forward with confidence.

Optimize what’s
already running.

Your environment keeps evolving after go-live. Updates, job optimization, integrations, and expert consulting help keep the platform current and aligned with changing operational requirements. As your deployment grows, we help identify opportunities to improve performance, coverage, standardization, and everyday operation.

Professional services built around your environment.

	Service	What we help with	Value
	Implementation & commissioning	Architecture, installation, configuration, initial setup, and commissioning around your production environment.	Establish a reliable foundation and accelerate time to value.
	Update Service	Upgrade Octoplant to the latest version and verify clients, agents, and event logs around the update.	Stay current while reducing upgrade uncertainty.
	Job Optimization	Review existing backup jobs, identify configuration issues and failures, and recommend improvements	Increase backup reliability and reduce failed jobs.
	TIA Portal Integration	Configure and optimize TIA Portal upload and data-management workflows using established best practices.	Build reliable backup and versioning into Siemens engineering environments.
	Image Service Integration	Integrate supported image-backup approaches into the wider Octoplant protection strategy.	Extend recovery coverage beyond automation project files.
	IQ/OQ Services	Documentation and implementation support for qualification activities in regulated environments.	Reduce effort when deploying Octoplant in validated production.
	Migration & expansion	Support migration from legacy environments and expansion from individual installations to broader deployments.	Modernize and standardize without rebuilding your operational approach from scratch.
No two production environments are identical. AMDT's services team supports customers from initial implementation and commissioning through upgrades, optimization, integration, validation, and multi-site expansion. Our engineers work with the automation technologies, infrastructure, and operational requirements already present in your plants, applying experience from industrial deployments rather than treating your OT environment like another IT project.

From first plant to global standard.

A successful first deployment is often only the beginning. As Octoplant expands across plants, regions, and business units, questions shift from installation to standardization: architecture, naming, permissions, backup policies, device coverage, governance, updates, and operating models.

AMDT helps organizations apply experience from existing deployments to the next site, creating repeatable practices without ignoring the realities of each plant.

Knowledge that stays
with your team.

The best platform delivers more value when the people using it understand what it can do. AMDT combines structured instructor-led training with self-service learning so users can build knowledge at the level and pace their role requires.

One login.
Your AMDT
customer world.

myAMDT brings the services and resources surrounding your AMDT environment into one secure customer portal. Manage licenses, download software and updates, open and track support cases, learn through eAcademy, search the Knowledge Base, manage users and permissions, and stay informed about important updates — without jumping between systems.

Licenses
Manage licenses and access current license files.

Downloads
Get releases, updates, and patches available to your organization.

Support
Open cases, track their status, and communicate with AMDT support.

Knowledge Base
Find technical guidance, best practices, and answers.

eAcademy
Learn through self-paced courses and training materials.

Your organization
Manage users, roles, permissions, and shared access.

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Support that follows your operations.

	Region	AMDT Team	Contact
	Europe, Middle East & Africa	AMDT Europe (Auvesy GmbH)	+49 6341 6810 300
	Americas	AMDT Americas (MDT Inc.)	+1 678 297 1000
	Asia-Pacific	AMDT APAC	+86 25 5223 5097
	All regions	myAMDT	Support requests, status updates, downloads, licenses, learning
Wherever your production runs, AMDT combines digital self-service with access to regional expertise.

Need support?

Open and manage your support request through myAMDT — the fastest route to the AMDT support team.

Go to myAMDT

Plan beyond the deployment.

Discuss your OT priorities, standardization, resilience, security, and multi-site strategy with AMDT.

Request an Executive Briefing